Privacy Policy for S’hail App (Katara Cultural Village)

Katara Cultural Village (“Katara”, “we”, “our”, or “us”) is committed to protecting the privacy of users of the S’hail App and any associated digital services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“S’hail App”) and related services.

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Qatari ID number or Passport number (for non-Qataris)
  • Mobile phone number
  • Email address (optional)
  • Date of birth
  • ID expiry date
  • Nationality
  • Photos or scanned copies of documents (e.g., QID, Passport)

1.2 Usage Information

  • Device type, model, and operating system
  • IP address
  • Language preferences
  • App usage statistics (pages visited, actions performed, etc.)

1.3 Location Information

We may collect your approximate location to support certain services (e.g., event check-in).

2. How We Use Your Information

We use the collected information to:

  • Register and verify users for event participation or auction activities
  • Facilitate login, authentication, and account management
  • Enable bidding and auction participation
  • Generate QR codes for event entry
  • Process payments via integrated third-party providers
  • Monitor user activity for analytics and service improvement
  • Communicate updates, reminders, or support information

3. Sharing Your Information

We may share your information in the following cases:

  • With Katara internal teams for registration review, validation, and support
  • With government or legal authorities when required by law
  • With third-party service providers (e.g., payment gateways like Sadad) strictly for purposes such as payment processing and OTP services

We do not sell or share your personal information with advertisers or unrelated third parties.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data. Data is stored securely and accessed only by authorized personnel.

However, no system is 100% secure. We cannot guarantee absolute security of your data.

5. Third-Party Services

The app may use third-party services including but not limited to:

  • Sadad Payment Gateway
  • OTP verification services
  • MOI API for ID validation

Each of these services may collect and process your data under their own privacy policies.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (unless required for legal obligations)
  • Withdraw consent for optional communications

To exercise these rights, please contact us at: info@katara.net

7. Children’s Privacy

The S’hail App is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on the Katara website with the effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Katara Cultural Village
Website: https://www.katara.net
Email: info@katara.net
Phone: +974 4408 0000